Grenada Family Records Centre: GFRC

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Your Grenada Family Records Centre (GFRC) Welcome to your section of the Family Records Centre's website. In these pages you will find information about the Customer Surveys carried out at the GFRC, links to the minutes of our regular User Group meetings and details of how you can let us know what you think about the services we offer, both onsite and online. Our Service Policy We want to help you find the information you need quickly and efficiently, whether your contact with us is in person, by letter, telephone or online. Whether or not your search is ultimately successful, we would like your experiences of our services to be positive. What we ask of our staff To be helpful and responsive to the needs of our customers To be courteous To begin with what can be done rather than what can not To help users to get the best from our services, for example by sharing their knowledge of our systems, services and record holdings or by explaining and demonstrating catalogues and equipment To provide a contact for following up enquiries, for example, by wearing name badges, giving their name and signing letters personally To apply the reading room rules, and where reasonable grounds exist, to seek alternative approaches within the rules that meet the needs of the customer What we ask of our customers To be courteous To comply with the reading room rules To help us to improve our services by giving us their views and by participating in our consultation exercises. What the GFRC promises its staff Training and development to enable them to meet what is asked of them A safe working environment